There are no items in your cart
YOUR BAG
Your bag is empty
Your bag is empty
If you have any enquiries, please either fill out the form, call our number or email and someone will get back to you as soon as possible.
Phone number: 0481 730 177
Email: info@amourjewellery.com
Our customer service department operates Monday - Friday, 9:30am until 4:00pm.
Welcome to AMOUR's ring sizing guide.
Whether you're checking a size for yourself or looking for the perfect fit for a loved one, we offer thoughtful tips and two simple methods to guide you through the process.
To make things easy, we've created a printable guide. Simply place a well-fitting ring over the circles to find your match—our guide includes both the Australian letter system and international measurements.
At-home methods offer a helpful starting point, especially when using our printable guide. That said, for engagement rings, wedding bands, or bespoke pieces, we always recommend a professional fitting to ensure absolute precision and long-term comfort.
In most cases, yes! Many of our designs can be resized. We'll always advise you beforehand if a particular style has limitations.
Generally, rings can be sized up or down 1–2 sizes. For anything beyond that, we may suggest a custom remake to preserve the integrity of the piece.
Not quite. Bands with full pavé, eternity settings, or intricate designs may have limitations. If you’re unsure, just ask—we’ll guide you toward designs that suit your vision and allow for future adjustments.
Our standard resizing time is approximately 7–10 business days, depending on the complexity of the design. We always aim to return your piece as swiftly as possible while ensuring the craftsmanship remains flawless.
At-home methods offer a helpful starting point, especially when using our printable guide. That said, for engagement rings, wedding bands, or bespoke pieces, we always recommend a professional fitting to ensure absolute precision and long-term comfort.
We understand that sometimes things don’t work out as planned, and we’re here to help. While we don’t offer refunds, we may offer exchange or credits based on your order. Read more below or reach out to us and we can assist with your queries.
Payments:
For all made-to-order items, full payment is required before production begins, and production timelines are as stated on the description of the item.
For all bespoke orders, a 50% deposit is required – we will not commence production until this deposit has been received. The remaining balance will be invoiced upon completion of the piece.
The orders will be made available for collection or shipping upon receipt by us of the final balance. We will not ship or allow collection of the jewellery until payment in full has been received.
All deposits are non-refundable and cannot be credited to a different design or piece.
Bespoke pieces are firm sale and are ineligible for return or credit.
Cancellations:
For cancellations of Made-To-Order and Bespoke pieces: We require cancellation in-writing via email within 24 hours of placing the order.
Bespoke orders that have been put into production and orders that have been dispatched cannot be cancelled. A cancellation will result in the forfeit of the 50% deposit.
Payments:
For ready-made items full payment is required to secure the item(s).
Cancellations:
We offer an exchange or a credit note (excluding postage fees) for unworn, ready-made collection pieces that are in their original condition and original packaging. Returns must be made within 14 days of the purchase date. To arrange a return, please contact us
on info@amourjewellery.com.
Once we receive the item, we will inspect it to ensure it meets our exchange policy criteria.
Exclusions
Please note we do not accept returns when:
We may, in writing cancel an order or delivery of an order without liability to you (save as required by relevant laws) if you have not yet paid for the products; we are no longer trading; the price was incorrectly displayed; or the products are no longer available.
We will refund the purchase price less any credit card fees within 14 days of our acceptance of the cancellation in writing.
AMOUR JEWELLERY WARRANTY POLICY
Thomas Pfeffer (ABN 17 166 167 308)
Address for Service of Documents: PO Box 12578, George Street QLD 4003
Trading Address: Level 3, Queen Adelaide Building 90-112 Queen St Mall, Brisbane City QLD 4000
Email: info@amourjewellery.com
Phone: +61
www.amourjewellery.com
At AMOUR all products come with a voluntary manufacturer’s warranty. In addition to this, they come with guarantees that cannot be excluded under the Australian Consumer Law. Please find below the terms of our current voluntary warranty against defects and warranty period as well as your rights under the Australian Consumer Law below.
Thomas Pfeffer (Trading as AMOUR JEWELLERY) offers a lifetime manufacturing warranty against manufacturing defects on all of our jewellery. This includes a lifetime guarantee against faults in materials and workmanship.
If you believe your piece has a manufacturing defect, you may return it to us for assessment. Should our jewellers confirm the issue is the result of a manufacturing fault, we will repair the item at no cost to you or, if appropriate, replace it.
Our lifetime manufacturing warranty does not cover:
. Damage from wear and tear or misuse, including exposure to impact, rough handling, or strenuous activities such as heavy work or sports.
. Lost items.
. Inappropriate use or storage of your product.
. Items that have been altered, resized, engraved, or repaired by anyone other than Amour Jewellery.
. Damage resulting from lack of maintenance, including failure to attend an annual service with AMOUR, which is essential to ensure the ongoing integrity of your piece.
Natural inclusions within the gemstones are not considered to be damaged. Stones or jewellery purchased elsewhere and used in our jewellery pieces are not covered by our warranty.
Our jewellery should be handled carefully; outlined in our Jewellery Care Guide. Please be aware that gemstones and diamonds are also not guaranteed against chips and wear and tear or loss. We recommend that you insure your jewellery by a third party, as damage, loss of goods or stones are not covered by our warranty. In the instance of damage caused by wear or tear/physical damage, a repair fee will be incurred. Customers will be quoted for any repair work and asked for approval or payment of this fee before any work is commenced.
To make a warranty claim, please contact us at info@amourjewellery.com including the following information: Your full name and address and photographic evidence of the issue under warranty along with a brief description Please note that the cause of a damage cannot be determined until the piece has been assessed by our experts in person. If it is determined that there is a manufacturing defect, AMOUR will also refund the customer for any domestic/international shipping and handling costs associated with sending the merchandise back for repair/replacement.
——You have the protection of consumer guarantees under the Australian Consumer Law. (Note: the general comments below are not a comprehensive or exhaustive summary of the Australian Consumer Law.)
Relevantly, the Australian Consumer Law contains certain statutory automatic guarantees (Consumer Guarantees) which provide you with a basic guaranteed/automatic level of protection when you purchase our jewellery in Australia. For example, there is a consumer guarantee that our jewellery is of acceptable quality (that is, free from defects, safe, durable, acceptable in appearance/finish, and fit for wearing based on what a reasonable consumer would regard as acceptable given the type of goods, price of goods (if relevant), description/statements on packaging/labels, statements made by supplier/manufacturer about the goods and other relevant circumstances).
If your AMOUR jewellery fails to comply with the applicable consumer guarantees you are entitled to certain remedies under the Australian Consumer Law. In accordance with the applicable provisions of the Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Note: “major failure” has a specific meaning under the Australian Consumer Law.
Full details of your consumer rights may be found at www.consumerlaw.gov.au
Please retain your proof of purchase to assist with your warranty claim. Whether interstate or Brisbane local, please contact us at info@amourjewellery.com including the following information:
Only Manufacturing Defects are covered by our Lifetime voluntary Warranty. We recommend all items are covered by a third party insurance (LINK TO INSURANCE RECOMMENDATION).
At Amour, all our pieces are crafted with the finest quality alloys, gemstones and craftsmanship.
Always consult your jeweller for care tips on your custom pieces as different gemstones require different care.
Only some stones can withstand an ultrasonic — these include untreated/heat‑treated diamonds, sapphires, and rubies.
Avoid using on emeralds, pearls, opals, tanzanite, turquoise, lapis, malachite, topaz, zircon, or any filled/coated stones.
When in doubt, stick to warm soapy water or book a professional clean and polish.
Avoid wearing fine jewellery while cleaning, swimming (especially in chlorinated pools) or doing manual chores. Harsh chemicals and heavy wear can damage metals and loosen gems. If you do come into contact with chlorine or other chemicals, rinse your jewellery thoroughly.
Store each piece separately in soft pouches or a lined jewellery box with compartments. Keep chains clasped and laid flat to prevent tangling. Avoid storing in extreme heat or very dry conditions. Pearls and opals benefit from normal ambient humidity, so avoid long-term storage in overly dry places like safe-deposit boxes
If you have the stone, keep it in a small ziplock bag with the jewellery item. One missing stone can loosen surrounding gems and cause more to fall. As soon as you notice a stone loose or missing, contact your jeweller for repair.
Every 12 months at minimum is recommended.
At Amour, we offer a complimentary yearly check of your Amour piece. Within this annual check-up, our jeweller will clean your piece, check all prongs, any clasps, and the settings. If any issues are noted a repair can be arranged to ensure your piece is safe for everyday wear.